Benvenuto in Casa Ferrarini

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Return Policy

Return: The customer has the right to return goods, without penalty and without specifying the reason, within and not later than 15 working days of delivery (as attested by the delivery date stated on the courier's delivery bill). The right to return is to be exercised within the prescribed period by sending an email to: info@casaferrarini.com If the right of withdrawal is exercised, the customer is required to return at his own expense all the articles on the invoice as they were received, complete with all parts and in the original packaging (bags and boxes). Not observing these principles will render the right to return inapplicable.  If the right to return is exercised, upon receipt of the goods, Artinlife s.r.l. will refund the entire amount paid by the customer, within 15 days of the date on which the communication was received using the following methods: a product exchange, a bank transfer, reversal of transaction related to payment made by credit card.

The right to return is subject to the following conditions:

1) the purchased good must be returned unused and intact in its original package and with all its parts (including packaging, documentation and accessories), preferably without labels or adhesive tape on the product's original package; 
 
2) by law the cost is borne by the customer; 
 
3) shipping, until the item is received by our warehouse is the sole responsibility of the customer. We will not be held liable, under any circumstances, for damage or theft/loss of goods returned with shipments with no insurance or that are not traceable (e.g. priority mail);
 
4) if the goods are damaged during transportation, we will promptly inform the customer (within 5 working days after receiving the goods) to allow them to file a complaint against the carrier they chose and to obtain a refund for the value of the goods (if insured); in this case, the product will be made available to the customer to have it returned and at the same time the request to withdraw will be cancelled; 
 
5) if instead the returned merchandise is intact regarding all the aspects mentioned above, we will only refund the cost of the merchandise (not the shipping costs) by bank transfer after 10 days of receiving the goods. Any dispute between the parties in question shall be submitted to the Court of the location where the contract was executed.

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