Benvenuto in Casa Ferrarini

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Terms of Sale

GENERAL CONDITIONS OF SALE

The sale is determined by the present Conditions of Sale,as well as the modalities indicated in the single sections, which are to be considered as essential and substantial part of the sales contract.

Before sending the order,the Client is invited to read carefully the conditions of sale and the information therein contained,and to print them or save them on any available support.

Possible changes or new conditions will be effective after their publication on the site and will be applied only to the sales that are concluded after the publication.

When the client dispatches his order, he accepts the conditions of sale that are applicable at that moment.

 

CONCLUSION OF THE CONTRACT

The order sent by the client to Soc.Agr. Casa Ferrarrini by email, has to be completed in every part and has to contain the necessary elements for the identification of the Client and of the ordered products,as well as the indication of the delivery place,PENA LA SUA INEFFICACIA.

Soc. Agr. Casa Ferrarini will send a confirmation of the order to the Client by email, which will contain the information regarding the purchased goods, the detailed indication of the price, of the means of payment, of the delivery costs and of the tributes.

This moment indicates ther conclusion of the contract.

 

Characteristics and availability of the products

On particular occasions, Soc.Agr. Casa Ferrarini may not be able to assure the availability of all the offered products and cannot be considered responsible for the temporary unavailability of one or more products.

Except for what is agreed below( Right of Withdrawal), the dispatch of the order by the Client is also valid for a partial delivery, limited to the available products among those ordered.

Furthermore, Casa Ferrarini makes sure (according to the law) to promptly inform  the client in case of an eventual unavailability of the ordered product.

 

DELIVERIES

Soc. Agr. Casa Ferrarini carries out the deliveries of the products following the conditions below.

Soc.Agr. Ferrarini has arranged the execution of the order, by delivering the package to the courier, within 48 hours for all the products which are ordered before 12.00.

The orders received after 12 .00 are processed the following day.

The deliveries are carried out from Mondays to Thursdays. The orders received on Fridays, Saturdays and Sundays are processed on the Monday.

The delivery to the Client,except for unforeseen circumstances out of control  of Soc. Agr. Casa Ferrarini, will take place within 24/48 hours from the execution of the order, except for  Sardinia, Sicily, Calabria and minor islands  for which the shipping times are between 48 and 72 hours.

For the deliveries, Soc. Agr. Casa Ferrarini uses the courier BARTOLINI.

 If the courier isn't able to find the addressee or whoever is responsible for the collection, he will continue  attempts  to deliver for three days.

The transportation charge is calculated every time, depending on the weight,on the country of destination and on the type of service which is chosen.The sum total of the order will be visible before the confirmation of the purchase.

All the goods travel at our risk. In case of damage we ask the Client to inform our Client's Service(info@casaferrarini.com) within 7 working days and to conserve the packaging, the products and the invoices in order to allow the verifying of the damage and the claim practice, during which the client will be called by an operator.

In case of transportation damage, we will send the in tact product within 30 days of the reclaim, prior to the restitution of the damaged product to this address: Via Clavidole 95, 41051 Castelnuovo Rangone (MO). The spedition charges will be anticipated by the Client, and will be refunded by bank transfer within 30 days after the signal.

In case of different needs, the Client can contact our Client's Service at the address info@casaferrarini.com. Soc. Agr. Ferrarini will try to satisfy the client's needs in every possible way.

 

GUARANTEES TO THE CLIENT

Guarantee of conformity

All the products are covered by guarantee for any defect regarding the product, which has to be reported by registered post to Casa Ferrarini postal address within 60 days of the delivery.

Soc. Agr. Ferrarini will substitute the product at their expense, or will refund the client.

Right of withdrawal

Information regarding the practice of right of withdrawal

Instructions

-according to art.49, comma 4, D. Lgs, 21/2014

Right of Withdrawal

Unless the purchase regards products which risk deterioration or expire quickly, you have the right to withdraw from the contract, without indicating the reasons, within 14 days.

The period of withdrawal expires 14 days after you or a third party, different from the carrier and designated by you, come into possession of the goods.

In order to practice the right of withdrawal, you have to inform us at the the adress Soc. Agr. Casa Ferrarini, Via Cavidole 95 41051 Castelnuovo Rangone (MO) tel.059/535764, fax 059/535764, e-mail info@casaferrarini.com, by an explicit declaration( letter sent by post,fax or email). The form attached can be used, but it isn't mandatory. In order to respect the deadline of withdrawal, it is sufficient to send the comunication  before the expiry date.

Effects of the withdrawal

If you withdraw from the present contract, all the payments done in our favour will be refunded, including delivery costs( unless you chose  a more expensive delivery compared to the standard delivery we offer), restitution costs, without delay and in any case no later than 14 days after your comunication of withdrawal.These refunds will be made using the same means of payment used by you for the initial transition, unless you decide otherwise; in any case you won't have to support any charge as a consequence of your withdrawal. The refund can be suspended until the receipt of the goods or until the consumer has given proof that he has sent the goods back.

You are requested to send the goods back or deliver them to the above address with no undue delay or in any event within 14 days of your communication of withdrawal. The deadline is respected if you send the goods back before the 14 days are over. The costs of the return of the goods will be charged to you. You are only responsible for the reduction in value of the goods if this results from a modification of the goods which may be different from that which is necessary to establish the nature, the characteristics and the functioning of the same.

 

- Soc. Agr. Casa Ferrarini, Via Cavidole 95 41051 Castelnuovo Rangone (MO), tel. +39 059/535764, fax  +39 059535764, e-mail info@casaferrarini.com.

-With this form I/we(*) notify the withdraw from my/our(*) sales contract of the following goods/services (*)

-Ordered…………………………………….(*) received……………………………...(*)

-Name of the consumer/consumers

……………………………………………………………………………………….

-Address of the consumer/consumers

………………………………………………………………………………………..

 

Signature of the consumer/consumers (only if the form is on paper)

 

Date

 

 (*) Cancel the useless lettering

 

PRICES

The prices of the indicated products in the various sections of the present site are presented inclusive of “IVA”(value added tax). The cost of the delivery is not included in the price of the products but is calculated each time, depending on the weight of the delivery, the country of destination and on the type of service chosen. The sum total of the order will be visible before confirming the purchase.

The prices applied are those indicated in the site at the moment of the order without considering any increase or decrease of the price, also for successsive promotions. The prices of the single products   are subject to variation and for this reason, the prices indicated each time on the website replace the previous ones.

The fiscal documentation will be released at the moment of the delivery and will be expressed in Euros.

Guarantees and responsibilities

Soc. Agr. Casa Ferrarini, according to the above mentioned limits of availability, guarantees that the products that will be delivered are the same as those indicated and described on the site. The pictures on the site are offered to the Client in order to allow recognition of the products; due to variations in the packaging, the photos may not fully resemble the delivered product.

 

Controversies and applicable laws

The civil controversies regarding the application, execution and interpretation of the sales contract over distance are subject to the Italian Jurisdiction. Following the normative, in case of controversy, the Client can present the lawsuit both before the judge of the country and of the place where he is resident, and(if he prefers) before the judge of the country and of the place the salesman is resident;

the salesman, instead, can only act before the judge of the country and of the place where the consumer is resident.

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